Shipping policy

Effective October 7, 2026

Where we ship

We ship from Hawaiʻi to addresses in the United States (including Hawaiʻi, Alaska, and US territories where carriers deliver) and to Japan. We do not currently ship to other countries; if you are elsewhere, email aloha@hawaiian.jewelry and we will let you know when that changes.

Shipping costs

  • United States: free on every order.
  • Japan: a flat rate of $45, shown on the cart page and at checkout before you pay.

Production time comes first

Every piece is made to order after you purchase. Your estimated production time is shown on the product page and in your confirmation email — typically 2–4 weeks. Shipping time is in addition to production time.

Transit time

After your piece ships:

  • United States: 3–7 business days
  • Japan: 5–12 business days

These are carrier estimates, not guarantees.

Tracking and signature

You will receive an email with a tracking number when your order ships. All shipments are tracked and, for orders over $500, insured. Orders over $500 may require a signature on delivery.

Orders to Japan: duties and taxes are included

We ship to Japan Delivered Duty Paid. Japanese import duty, consumption tax and the carrier’s customs handling fee are calculated at checkout and shown as a separate line, so there is nothing to pay when your package arrives. If customs assesses a different amount than we collected, we cover the difference.

We cannot mark commercial shipments as gifts or under-declare value. If a package is refused or returned because duties were refused or the address could not be delivered to, we can resend it once you cover the return and re-shipping costs; for custom pieces we cannot offer a refund in that case.

Address accuracy

Please check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address supplied by the customer. If you notice a mistake, email aloha@hawaiian.jewelry immediately; we can update the address at no charge any time before the piece ships.

Lost or damaged in transit

If tracking shows your package as lost, or it arrives damaged, contact us within 7 days of the expected delivery date (or of delivery, for damage) with photos where applicable. We will file a carrier claim and repair, remake, or refund as appropriate.