Returns, exchanges & repairs

Custom pieces are final sale

Because each item is made to your specification, we do not accept returns or exchanges for change of mind, incorrect size selected by the customer, or engraving entered by the customer.

We will make it right if it is our mistake

If your piece arrives with a defect in materials or workmanship, or does not match the configuration in your confirmation email, contact aloha@hawaiian.jewelry within 14 days of delivery with photos. We will repair or remake the piece at no cost, or refund you if neither is possible. We cover shipping both ways in that case.

Complimentary resize

One resize within 30 days of delivery, where the design allows, at no charge. You pay shipping to us; we pay return shipping within the US. International customers pay shipping in both directions and any duties. Additional resizes are charged at our current rate.

Workmanship warranty

We warrant our workmanship for 1 year from delivery. This covers structural defects such as failed solder joints, loose inlay, or stone settings that fail under normal wear. It does not cover normal wear, scratches, plating wear, damage from impact, chemicals, improper sizing by another jeweler, or loss.

Repairs outside warranty

We are happy to quote repairs for pieces we made. Email photos to aloha@hawaiian.jewelry.

How to send something back

Always email first for a return authorization and packing instructions. Ship insured with tracking in a padded box. Include your order number. We are not responsible for items lost in transit to us.

Refund timing

Approved refunds are issued to the original payment method within 5 business days of our receipt of the item. Your bank may take additional time to post it.